Effective date: 1 January 2025

We are committed to protecting and respecting your privacy.
We will:
- Always keep your personal data safe and private
- Never sell your personal data
- Allow you to manage your marketing choices at any time

When you use Landslide Energy Ltd services, including but not limited to energy provision and EMS (Energy Management System) solutions, Landslide Energy Ltd will be responsible for processing your personal data. Landslide Energy Ltd is referred to as the ‘controller’ of your personal data. Landslide Energy Ltd offers energy and EMS products and services directly.

When we are the controller of your personal data, the following applies based on your location:
- If you are in the United Kingdom, Landslide Energy Ltd is the primary controller of your personal data.

We will collect your personal data when you use:
- Our website at www.rye.energy
- The Landslide Energy EMS platform
- Any of the services available through Landslide Energy Ltd

We may also collect your personal data from other people or companies as outlined in the "What personal data do you collect about me?" section below. ‘Personal data’ means information that can be used to personally identify you, such as your name and postal address. This notice explains what personal data we collect, how we use it, and your rights if you want to change how we use your data.

The types of personal data we collect depend on how you use our services. We may collect:

Information you give us:
- Name, address, date of birth
- Email address, phone number, and device details
- Energy usage data
- Identification documents for account verification
- Payment details
- Energy related information, including consumption, demand, rates, payments

Information about how you use our services:
- Energy consumption and usage trends
- EMS platform activity
- Technical data such as IP addresses, browser type, and device identifiers

Information from others:
- Data from credit reference agencies
- Information from third-party energy providers or brokers

We rely on the following legal bases to process your data:
- Contracts: To provide you with energy services and EMS solutions
- Legal obligations: To comply with regulatory requirements
- Legitimate interests: For business operations, customer service, and product improvements
- Consent: For marketing and non-essential data collection

We use your personal data to:
- Provide and manage your energy account
- Optimize your energy usage through our EMS platform
- Ensure compliance with legal obligations
- Protect against fraud
- Conduct market research and improve services

We may use automated systems for:
- Managing energy consumption recommendations
- Detecting unusual usage patterns

You can request a manual review of automated decisions.

We may conduct credit checks when setting up energy accounts or offering financing plans.

We may send you updates about energy-saving tips, service changes, and new products. You can opt out at any time.

You have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Object to direct marketing
- Restrict processing in certain circumstances

Email us at privacy@rye.energy We may need to verify your identity before responding to your request.

We may share your data with:
- Regulatory bodies
- Third-party service providers (e.g., payment processors, technical support)
- Credit reference agencies
‍
We will never sell your personal data.

We may transfer your data outside the UK, ensuring appropriate safeguards are in place

We implement technical and organizational measures to protect your data, including encryption and secure servers.

We retain your data only as long as necessary to fulfill our services and legal obligations, typically no more than 7 years after the end of our relationship.

We will inform you of significant changes to this policy through email or notifications on our website.

Yes, we use cookies for website analytics and to improve user experience. Please refer to our Cookies Policy for more information.

© Landslide Energy Ltd 2025

Landslide Energy Ltd is registered in the United Kingdom, Company Number 14531318. Registered address: Tea Building, 56 Shoreditch High Street, London, E1 6JJ.